At GoMaterial, we take pride in delivering high-quality building and construction materials across every region of India. From bustling metro cities like Delhi, Mumbai, and Bengaluru to remote areas in states like Assam, Himachal Pradesh, and Odisha, our logistics partners ensure efficient and timely delivery. We cover all 29 states and major union territories, making raw material procurement accessible even in remote construction zones. Whether your site is a high-rise project in an urban hub or a rural housing development, we aim to serve you seamlessly.
We maintain a robust pin-code checker on our platform to help users determine delivery eligibility in their area. For high-volume or site-based orders, we also offer custom delivery solutions with pre-dispatch coordination. This includes coordination with site engineers, gate pass formalities, and advance vehicle entry registration, wherever required. Our goal is to bridge the supply chain gap in India's construction sector by bringing essential materials to your doorstep.
Our standard shipping days are Monday through Saturday, excluding public holidays. Shipping timelines vary depending on the nature of the material (cement, steel, plumbing goods, etc.) and the location of the customer. Orders placed before 4 PM are typically processed on the same day. For metro and Tier 1 cities, deliveries usually occur within 2–4 business days. Remote areas may take 5–7 business days or more, depending on logistical connectivity.
GoMaterial also provides an Estimated Delivery Date (EDD) during checkout. We work diligently to adhere to the EDD while accommodating buffer times for weather-related or infrastructure-related delays. Our goal is to maintain a 95% on-time delivery success rate. For customers managing construction timelines, we recommend scheduling purchases slightly in advance.
Once an order is placed, our system immediately verifies payment confirmation and stock availability. Orders are typically processed within 24–48 hours. This includes quality inspection, packaging, and dispatch coordination. For large or bulk orders, our team may contact you for confirmation of site details, unloading facilities, and offloading equipment if required.
If an item is temporarily out of stock or needs to be procured from a third-party supplier, customers will be notified immediately via email or phone. In such cases, partial shipment options may be available to avoid unnecessary delays. We also maintain proactive vendor relationships to ensure consistent availability and reduce backorder instances.
Every GoMaterial shipment comes with a real-time tracking ID. Customers can log in to their dashboard to view the live status of their order – from warehouse dispatch to local transit to final delivery. Tracking links are also sent via SMS and email. For multi-item or bulk shipments, we provide consolidated tracking updates along with expected arrival time slots.
For high-value deliveries or shipments to large construction sites, dedicated support agents may also coordinate delivery with your on-site team to ensure accuracy and timely delivery. This helps prevent miscommunication or material misplacement at the time of offloading.
GoMaterial is committed to ensuring that your shopping experience is not only fast but also secure. We use encrypted payment gateways and secure socket layers (SSL) to safeguard your financial data. All suppliers and delivery partners are verified for safety protocols, packaging standards, and product handling practices.
Our warehouses follow strict quality control procedures including material validation, damage checks, and secure packaging to prevent pilferage or transit damage. Fragile items such as pipes, fixtures, tiles, and electrical fittings are shipped with protective layers and clear handling labels.
We also offer proof-of-delivery (POD) and optional unloading services for eligible orders. Our goal is to create a seamless, trustworthy supply chain ecosystem for the Indian construction industry.
Every order placed through GoMaterial is accompanied by a GST compliant invoice generated automatically upon dispatch. Users can download invoices directly from their dashboard. These invoices include product details, tax breakdowns, shipping costs, and HSN codes where applicable.
For institutional buyers or commercial contractors, we also support documentation like e-way bills, challans, GR (Goods Receipt) slips, and vendor registration forms. Invoices are also sent via email for recordkeeping. Our documentation policy ensures hassle-free filing for business audits, tax submissions, or project management reporting.
GoMaterial’s success is built on customer trust. We ensure that every product meets strict quality standards. In case of any mismatch, delay, or dissatisfaction, we urge customers to report their concern within 48 hours of delivery. Our resolution team will investigate and propose a fair solution, which could include product replacement, partial refund, or site credit.
We strive to exceed customer expectations by offering proactive communication, fast dispute resolution, and continuous service improvements. Our support agents are trained to assist contractors, engineers, architects, and homeowners alike.
For construction contractors or institutional buyers placing high-volume orders, GoMaterial offers special services like:
This helps ensure that material delivery aligns with construction milestones, avoiding clutter and on-site congestion. Bulk buyers can also connect with our Key Account Managers for pricing negotiations, credit terms, and delivery scheduling.
Different categories of products require different handling and delivery timelines. For example:
We factor in all product-specific considerations while planning shipping and pricing logistics. Customers are advised to read category-specific shipping notes provided at the time of checkout.
While GoMaterial strives for on-time delivery, certain challenges beyond our control may cause delays:
In such cases, we communicate clearly with our customers and offer alternative solutions including replacement, re-scheduling, or compensation where eligible.
At GoMaterial, we are committed to delivering prompt and helpful assistance for all your shipping and delivery-related concerns. Whether you need help tracking your order, reporting a delivery issue, or seeking information about shipping charges and timelines, our support team is ready to assist you. We ensure that your shopping experience remains smooth from order placement to final delivery. For quick resolution, you can contact us through the channels provided below:
Effective Date: August 1, 2025
Note: GoMaterial reserves the right to update or modify this Shipping Policy at any time. Changes may be made due to logistical adjustments, operational requirements, or other business-related factors without prior notice.